Retail Keyholder: Lead Customer Experience (Evenings)

Kaplan International; Colorado; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) plan with employer match

Parental leave

Flexible Time Off

Employee discounts

EAP

Learning and development opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Retail Full Time Keyholder in Hinsdale, IL to lead on the sales floor and support the Store Manager. You’ll manage key-holding duties, deliver a high level of customer service, and coach team members to excellence.

You will demonstrate product knowledge, offer design advice, and help sustain Framebridge’s brand standard while working a flexible schedule, including evenings and weekends.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence and relationship-building skills.
• Interest in design and excitement to work in a creative environment.

Responsibilities

• Lead store team and manage key-holding duties.
• Set standard for exceptional customer service and brand representation.
• Coach retail team members and onboard/train new staff.
• Execute and improve store operations to meet customer experience and financial goals.
• Foster relationships with customers and provide design guidance.

Skills

Customer service

Leadership

Communication

Flexibility

Design interest

Education

Art/design/marketing degree preferred

Job description

Framebridge is seeking a Retail Full Time Keyholder in Hinsdale, IL to lead on the sales floor and support the Store Manager. You’ll manage key-holding duties, deliver a high level of customer service, and coach team members to excellence.

You will demonstrate product knowledge, offer design advice, and help sustain Framebridge’s brand standard while working a flexible schedule, including evenings and weekends.