Retail Experience Lead - Flexible Schedule (Keyholder)

Framebridge Inc; Hinsdale (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave and return program

Flexible Time Off

Framebridge employee discounts

Job summary

Framebridge is seeking a Retail Keyholder in Hinsdale, IL to lead on the floor with a customer-first mindset. You will own key-holding responsibilities while ensuring a standout Framebridge experience that drives repeat visits.

You will coach team members, deliver product knowledge and design advice, and help improve store operations. This role requires evenings/weekends and a passion for creative framing.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.

Skills

Customer service

Influence

Interpersonal skills

Communication

Relationship-building

Design interest

Fast learner

Time management

Organizational skills

Problem solving

Education

Art/design/marketing degree preferred

Job description

Framebridge is seeking a Retail Keyholder in Hinsdale, IL to lead on the floor with a customer-first mindset. You will own key-holding responsibilities while ensuring a standout Framebridge experience that drives repeat visits.

You will coach team members, deliver product knowledge and design advice, and help improve store operations. This role requires evenings/weekends and a passion for creative framing.