Part-Time Retail Keyholder: Elevate Customer Experience

Framebridge Inc; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Contests and Incentives

Commuter benefits

Job summary

Framebridge is seeking a Retail Keyholder to set the standard of exceptional customer service in our Austin stores. You will represent the Framebridge brand, support onboarding and training, and drive in-store experiences that align with our 100% happiness guarantee.

You are an engaging, design-minded individual with strong communication and relationship-building skills. The role requires flexible hours, including evenings and weekends, and a genuine passion for creating delightful, lasting

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Retail experience

Hospitality experience

Interpersonal communication

Relationship-building

Design interest

Adaptability

Time management

Problem-solving

Learning quickly

Education

Degree in art/design/marketing or related fields

Job description

Framebridge is seeking a Retail Keyholder to set the standard of exceptional customer service in our Austin stores. You will represent the Framebridge brand, support onboarding and training, and drive in-store experiences that align with our 100% happiness guarantee.

You are an engaging, design-minded individual with strong communication and relationship-building skills. The role requires flexible hours, including evenings and weekends, and a genuine passion for creating delightful, lasting