Retail Keyholder — Customer Service & Merchandising

Brobston Group; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Brobston Group is seeking a Keyholder to support sales and profitability by engaging customers and assisting with merchandising. This role helps maintain efficient store operations and provides supplemental oversight during opening and closing procedures.

The Keyholder will provide friendly customer service, handle transactions, and protect company assets while supporting flexible retail scheduling.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to read and interpret safety rules, instructions, and procedural manuals.
• Availability to work a flexible retail schedule, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods, use ladders, and frequently lift or move up to 50 pounds.

Responsibilities

• Provide friendly, helpful customer service on the selling floor, at checkout, and in fitting rooms.
• Process sales, returns, payments, and cash accurately.
• Prepare, receive, and dispatch merchandise; complete price changes and process damaged merchandise.
• Maintain clean, organized, and safe selling floor and stockroom areas.
• Protect company assets and support store opening and closing standards.

Skills

Customer service

Communication skills

Flexibility

Safety rules understanding

Education

High school diploma

Job description

Brobston Group is seeking a Keyholder to support sales and profitability by engaging customers and assisting with merchandising. This role helps maintain efficient store operations and provides supplemental oversight during opening and closing procedures.

The Keyholder will provide friendly customer service, handle transactions, and protect company assets while supporting flexible retail scheduling.