Outlet Keyholder: Customer Care & Store Ops Lead

Brobston Group; Lawrenceville (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Brobston Group is seeking a Key Holder in New Jersey to assist in driving sales and profits by engaging customers and supporting merchandising operations. The role includes friendly customer service and helping with opening/closing procedures when leaders are unavailable.

The position requires a high school diploma or equivalent, strong interpersonal and communication skills, safety rule literacy, and a flexible retail schedule including weekends and holidays.

Qualifications

• Strong interpersonal and communication skills.
• Ability to read and interpret safety rules, instructions, and procedural manuals.
• Availability to work a flexible retail schedule, including days, evenings, weekends, and holidays.

Responsibilities

• Serve customers on the sales floor, at checkout, and in fitting rooms.
• Process sales, returns, payments, and cash accurately.
• Prepare merchandise for the sales floor, complete price changes and damage processing, and support merchandise receipt and dispatch.
• Maintain clean, organized, and safe selling-floor and stockroom spaces.
• Protect company assets and follow operational procedures.
• Support store opening and closing standards and provide supplemental team oversight as needed.

Skills

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Job description

Brobston Group is seeking a Key Holder in New Jersey to assist in driving sales and profits by engaging customers and supporting merchandising operations. The role includes friendly customer service and helping with opening/closing procedures when leaders are unavailable.

The position requires a high school diploma or equivalent, strong interpersonal and communication skills, safety rule literacy, and a flexible retail schedule including weekends and holidays.