Retail Keyholder & Customer Experience Lead

Brobston Group; Philadelphia (Philadelphia County); On-site; USD 29,000 - 39,000; Part time

Job summary

Brobston Group is seeking a dependable Outlet Keyholder in Philadelphia to drive sales through friendly service on the floor, at checkout, and in fitting rooms. You will assist with opening and closing procedures and provide oversight when leaders are not present.

The role emphasizes accurate cash handling, merchandise preparation, and maintaining clean, safe selling spaces while supporting store operations and protecting company assets.

Qualifications

• Able to provide friendly customer service on the selling floor and at checkout.
• Ability to process sales, returns, and payments accurately.
• Comfort with stocking, tagging, and price changes.

Responsibilities

• Engage customers and provide service on the selling floor, at checkout, and in fitting rooms.
• Process sales, returns, payments, and cash accurately.
• Prepare and process merchandise, including tagging, ticketing, price changes, damages, and receiving and dispatch.
• Maintain clean, organized, and safe selling-floor and stockroom areas, and protect company assets.
• Support opening and closing standards and procedures.

Skills

Customer service

Cash handling

Merchandising

Stockroom organization

Flexible schedule

Education

High school diploma or equivalent

Tools

POS system

Job description

Brobston Group is seeking a dependable Outlet Keyholder in Philadelphia to drive sales through friendly service on the floor, at checkout, and in fitting rooms. You will assist with opening and closing procedures and provide oversight when leaders are not present.

The role emphasizes accurate cash handling, merchandise preparation, and maintaining clean, safe selling spaces while supporting store operations and protecting company assets.