Retail Keyholder — Customer Experience Leader

Framebridge; Birmingham (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Parental leave

Flexible time off

Employee discounts

Disability insurance

EAP

Learning & development

Commuter benefits

Pet insurance

Job summary

Framebridge in Birmingham, MI is seeking a full-time Keyholder to lead on the shop floor with a customer-first mentality and to handle on-site key-holding responsibilities alongside the Store Manager.

You will train the retail team, manage store operations to meet financial goals, and apply product knowledge to assist customers. A flexible schedule including evenings and weekends is required.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Degree in art, design, marketing or relevant fields preferred but not required.
• Strong interpersonal and communication skills; ability to coach team members.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Keyholder experience

Customer service mindset

Interpersonal skills

Flexibility

Education

Art/design/marketing degree (preferred)

Job description

Framebridge in Birmingham, MI is seeking a full-time Keyholder to lead on the shop floor with a customer-first mentality and to handle on-site key-holding responsibilities alongside the Store Manager.

You will train the retail team, manage store operations to meet financial goals, and apply product knowledge to assist customers. A flexible schedule including evenings and weekends is required.