Store Keyholder & Customer Experience Lead

Framebridge Inc; Mount Pleasant (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave and return program

Flexible Time Off and paid holidays

Employee discounts

Job summary

Framebridge in Mount Pleasant, SC is seeking a Full-Time Keyholder to lead store operations and deliver a customer-first experience. The role requires evening and weekend availability and reports to the Store Manager.

You will coach retail teammates, uphold Framebridge standards, and ensure a memorable shopping experience. Ideal candidates bring prior key holder or leadership experience in retail or hospitality, a passion for design, and a proactive mindset.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Excellent time-management and organizational skills.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Relationship building

Education

Design degree preferred

Job description

Framebridge in Mount Pleasant, SC is seeking a Full-Time Keyholder to lead store operations and deliver a customer-first experience. The role requires evening and weekend availability and reports to the Store Manager.

You will coach retail teammates, uphold Framebridge standards, and ensure a memorable shopping experience. Ideal candidates bring prior key holder or leadership experience in retail or hospitality, a passion for design, and a proactive mindset.