Retail Keyholder & Customer Experience Lead

Wolverine Worldwide; Woodburn (OR); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Wolverine Worldwide is seeking a dependable retail associate to support store operations, assist customers, and help maintain a clean, inviting environment. You will contribute to opening and closing tasks, cash-handling, stock control, merchandising, and ensuring product knowledge stays current to enhance the shopping experience.

You thrive in a fast-paced setting, stay calm under pressure, and communicate with enthusiasm.

Qualifications

• Demonstrated retail sales success
• Experience working in a customer-facing role. Supervisory experience is preferred, but not essential
• Flexible and adaptable, you are comfortable working in a fast-paced environment
• Flexible schedule and availability to work mornings, evenings, weekends and holidays
• Passion for our brands and brand lifestyles

Responsibilities

• Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times.
• Act as a role model for the team by demonstrating a positive attitude and commitment to product knowledge.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
• Achieving sales goals and performance metrics & driving the store’s success, by being an ambassador and supporting in local marketing effort.
• Performing other duties as required/assigned by manager.
• Maintain compliance with company policies including health and safety regulations and inventory management.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.

Skills

Retail sales experience

Customer service

Flexible schedule

Brand knowledge

Team player

Education

High School diploma or equivalent

Job description

Wolverine Worldwide is seeking a dependable retail associate to support store operations, assist customers, and help maintain a clean, inviting environment. You will contribute to opening and closing tasks, cash-handling, stock control, merchandising, and ensuring product knowledge stays current to enhance the shopping experience.

You thrive in a fast-paced setting, stay calm under pressure, and communicate with enthusiasm.