Customer Experience Lead | Key Holder

Anthropologie; Philadelphia (Philadelphia County); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Employee discounts

PTO

Retirement savings

Job summary

Anthropologie at 1801 Walnut St, Philadelphia, PA 19103 is seeking a Key Holder to support the store leadership team in delivering a customer-centric experience, drive sales, and manage daily operations. You will mentor team members and help maintain standards.

You’ll collaborate across departments to deliver omni-channel service, participate in opening/closing routines, and promote a positive, inclusive environment while adapting to nights, weekends, and holidays.

Qualifications

• Leadership experience in a retail or customer-facing environment.
• Team-oriented contributor with good communication and collaboration.
• Willingness to work flexible hours including nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Collaborates with the leadership team to cultivate an environment where customers feel welcome, heard and valued.
• Drives sales and store metrics by using KPIs to set team and zoning goals.
• Delivers omni-channel shopping through execution of all services and processes.

Skills

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Anthropologie at 1801 Walnut St, Philadelphia, PA 19103 is seeking a Key Holder to support the store leadership team in delivering a customer-centric experience, drive sales, and manage daily operations. You will mentor team members and help maintain standards.

You’ll collaborate across departments to deliver omni-channel service, participate in opening/closing routines, and promote a positive, inclusive environment while adapting to nights, weekends, and holidays.