Retail Key Holder & Team Leader - Customer Experience

Perry Ellis International; Saint Augustine (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Monthly sales incentives

Clothing Allowance

Holiday Pay

401(k) plan

Accumulated personal/sick time off

Job summary

Perry Ellis International is hiring for a Supervisor Key Holder to assist in running our retail store efficiently. You will support the Store Manager in operations and sales management, ensuring the team meets goals of efficiency and customer satisfaction. You will help with replenishment, marketing changes, and staff training.

The role emphasizes customer focus, team leadership, and adherence to company policies, with opportunities to contribute to store performance and guest experiences.

Qualifications

• 1-2 years of retail experience required.
• Strong verbal and written communication skills.
• Energetic and positive attitude.
• Flexible availability and reliable transportation.
• Must be able to move and/or lift to 25 pounds.
• High school degree required.

Responsibilities

• Provide exceptional customer service and role model customer-first mindset.
• Help store meet sales goals and contribute to efficiency.
• Support replenishment and execute marketing/promotional changes.
• Assist in managing staffing levels based on trends and payroll guidelines.
• Maintain store appearance and ensure clean, organized environment.
• Communicate loss prevention incidents to leadership.
• Motivate and supervise team members; support Store Manager.

Skills

Customer service

Communication skills

Interpersonal skills

Selling skills

Flexible availability

Education

High school diploma

Job description

Perry Ellis International is hiring for a Supervisor Key Holder to assist in running our retail store efficiently. You will support the Store Manager in operations and sales management, ensuring the team meets goals of efficiency and customer satisfaction. You will help with replenishment, marketing changes, and staff training.

The role emphasizes customer focus, team leadership, and adherence to company policies, with opportunities to contribute to store performance and guest experiences.