Retail Key Holder: Team Lead & Customer Experience

Perry Ellis International; National Harbor (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Accumulated personal/sick time off

401(k) plan

Monthly sales incentives

Clothing Allowance

Holiday Pay

Job summary

Perry Ellis International, Inc. is seeking a Supervisor Key Holder to support store operations and drive sales in our retail locations. You will assist the Store Manager, ensure customer satisfaction, manage replenishments, and implement promotions according to company directives.

The ideal candidate has 1–2 years of retail experience, a positive attitude, and strong communication skills. You will train sales associates, monitor stock, and help maintain visual standards while aligning with

Qualifications

• Energetic and positive attitude.
• 1–2 years of retail experience.
• Strong verbal and written communication skills.
• Customer service oriented and personable.
• Flexible availability and reliable transportation.

Responsibilities

• Function as a role model; customers are the top priority.
• Achieves excellent scores on secret shopper reports.
• Ensure the store is visually distinctive and well maintained.
• Promotes merchandise and demonstrates product knowledge to customers.
• Supports pricing strategies to achieve gross margin.
• Replenishes merchandise on the selling floor as needed.
• Communicates store inventory opportunities and aligns with store plans.

Skills

Retail experience

Communication skills

Customer service

Interpersonal skills

Flexible availability

Physical ability

Education

High school diploma

Job description

Perry Ellis International, Inc. is seeking a Supervisor Key Holder to support store operations and drive sales in our retail locations. You will assist the Store Manager, ensure customer satisfaction, manage replenishments, and implement promotions according to company directives.

The ideal candidate has 1–2 years of retail experience, a positive attitude, and strong communication skills. You will train sales associates, monitor stock, and help maintain visual standards while aligning with