Retail Key Holder — Lead Store Floor & Customer Experience

Bath & Body Works; Carmel (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition reimbursement

Job summary

Bath & Body Works in Carmel, IN is seeking a confident Key Holder to help deliver sales plans through effective store operations and customer engagement. You’ll act as Manager on Duty when scheduled, lead team performance, and ensure outstanding shopping experiences grounded in our values.

You’ll promote product knowledge, execute opening/closing routines, and coach associates to connect with customers, while maintaining safety and visual standards in a fast-paced retail environment.

Qualifications

• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.

Responsibilities

• Lead store tasks as delegated by Store Manager, including acting as Manager on Duty.
• Provide feedback and recommendations to managers.
• Drive exceptional in-store experiences through selling behaviors and product knowledge.
• Demonstrate knowledge of product, policies, and store strategies.
• Set daily goals for the team and manage opening/closing routines.

Skills

Customer focus

Sales experience

Communication skills

Coaching

De-escalation

Flexibility schedule

Education

High school diploma / GED

Job description

Bath & Body Works in Carmel, IN is seeking a confident Key Holder to help deliver sales plans through effective store operations and customer engagement. You’ll act as Manager on Duty when scheduled, lead team performance, and ensure outstanding shopping experiences grounded in our values.

You’ll promote product knowledge, execute opening/closing routines, and coach associates to connect with customers, while maintaining safety and visual standards in a fast-paced retail environment.