Retail Key Holder: Lead Sales, Training & Customer Experience

Psycho Bunny; San Diego (CA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Career growth

Collaborative culture

Job summary

Psycho Bunny in San Diego is hiring a Store Key Holder to lead sales culture within our bold retail environment. Reporting to the Store Manager, you will drive KPI attainment, ensure outstanding customer experience, and protect brand standards.

You will develop team skills, manage payroll and scheduling for profitability, analyze buying trends, and collaborate across the store to execute merchandise, inventory, and visual directives.

Responsibilities

• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Responsible for assisting with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.
• Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Assist with all other duties as required by the store manager.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.

Job description

Psycho Bunny in San Diego is hiring a Store Key Holder to lead sales culture within our bold retail environment. Reporting to the Store Manager, you will drive KPI attainment, ensure outstanding customer experience, and protect brand standards.

You will develop team skills, manage payroll and scheduling for profitability, analyze buying trends, and collaborate across the store to execute merchandise, inventory, and visual directives.