Retail Key Holder - Lead Operations & Customer Experience

Gopuff Becomes First Instant Commerce Company; San Jose (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Employee discount & FAM membership

Vacation and sick time

Employee assistance program (EAP)

Job summary

BevMo! by Gopuff is seeking a Key Holder to join the Retail Operations team in San Jose. The role opens and closes the store, assists during high volume periods, and mentors new employees while delivering superior customer service.

You’ll use product knowledge to guide customers, manage inventory tasks, and handle cash with accuracy. The position emphasizes teamwork, reliability, and adherence to security procedures.

Qualifications

• 1+ years leadership experience in retail or equivalent.
• Ability to work with fluid schedules including nights, weekends, holidays.
• Proficient in basic math and cash handling.

Responsibilities

• Greet customers and inform them about products and services.
• Open the store in the morning and close at night.
• Support new employees during peak periods.
• Assist with inventory, restocking, and counts.
• Process cash transactions accurately and prepare deposits.
• Operate scanners, cash registers, and electronics.
• Verify ages and prevent loss, ensure security procedures.
• Maintain cleanliness of sales floor, stock room, and bathrooms.
• Train new staff on procedures and product knowledge.

Skills

Leadership

Flexible schedule

Cash handling

Team player

Physical ability

Education

High School Diploma

Job description

BevMo! by Gopuff is seeking a Key Holder to join the Retail Operations team in San Jose. The role opens and closes the store, assists during high volume periods, and mentors new employees while delivering superior customer service.

You’ll use product knowledge to guide customers, manage inventory tasks, and handle cash with accuracy. The position emphasizes teamwork, reliability, and adherence to security procedures.