Retail Key Holder: Lead Opens/Closes, Elevate Service

Gopuff Becomes First Instant Commerce Company; Upland (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for-

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible

EAP through AllOne Health (formerly-

Job summary

BevMo! by Gopuff is hiring a Key Holder to manage opening and closing duties, assist with onboarding and support for store leadership. You’ll deliver excellent customer service, drive sales, and help maintain store standards during peak hours.

This role requires 1+ year of leadership in retail, strong cash handling, and a team‑oriented mindset. You may lift up to 49 pounds and work flexible hours including nights, weekends, and holidays; full-time benefits apply.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Basic math skills and proficiency in cash handling.
• Team-oriented mentality.
• Ability to lift up to 49 pounds.
• High School Diploma or equivalent.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services.
• Arrive early to open the store and leave late to close the store.
• Will assist the store in periods of high volume and provide support for new employees.
• Knowledge of in house products to provide customers with recommendations.
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics.
• Follow proper age verification policies.
• Ensuring all prices and quantities are accurate and providing a customer receipt.
• Processing refunds and exchanges.
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms.
• Train new employees on store procedures, product knowledge, and customer service standards

Skills

Leadership

Cash handling

Team player

Lifting 49 lbs

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is hiring a Key Holder to manage opening and closing duties, assist with onboarding and support for store leadership. You’ll deliver excellent customer service, drive sales, and help maintain store standards during peak hours.

This role requires 1+ year of leadership in retail, strong cash handling, and a team‑oriented mindset. You may lift up to 49 pounds and work flexible hours including nights, weekends, and holidays; full-time benefits apply.