Retail Key Holder - Lead & Inspire (DailyPay, 40% Disc)

Bath & Body Works; Estero (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

DailyPay

Tuition assistance with Guild

Medical, dental, vision coverage

Life and AD&D coverage

Employee Assistance Program

Paid time off and parental leave

40% merchandise discount

Job summary

Bath & Body Works in Estero, FL is seeking a hands-on Key Holder to support delivering sales plans through effective store and operational execution. You’ll lead by example, act as Manager on Duty when scheduled, and help ensure a safe, engaging shopping experience for customers.

You will coach associates, provide feedback, drive merchandise standards, assist with openings/closing procedures, and create genuine connections through product knowledge and personalized recommendations.

Qualifications

• Customer-first retail experience and a passion for service.
• Able to coach and de-escalate customer situations effectively.
• Strong communication and adaptability for busy shifts.
• Available to work peak days, evenings, weekends and holidays.
• High school diploma or equivalent work experience.

Responsibilities

• Lead store operations as delegated by the Store Manager, including Manager on Duty duties.
• Provide feedback and coaching to team members to improve performance.
• Drive in-store selling through product knowledge and customer connections.
• Maintain product knowledge, policies, and store strategies.
• Set daily goals and manage opening/closing routines and procedures.
• Assist with floorset, merchandising and marketing placement.
• Handle physical tasks including lifting up to 50 pounds and extended standing.

Skills

Customer service

Coaching

Communication

De-escalation

Flexible scheduling

Education

High school diploma or GED

Job description

Bath & Body Works in Estero, FL is seeking a hands-on Key Holder to support delivering sales plans through effective store and operational execution. You’ll lead by example, act as Manager on Duty when scheduled, and help ensure a safe, engaging shopping experience for customers.

You will coach associates, provide feedback, drive merchandise standards, assist with openings/closing procedures, and create genuine connections through product knowledge and personalized recommendations.