Thrift Store Key Holder

Goodwill Industries of Greater New York and Northern New Jersey; Pequannock Township (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Transit benefits

Training opportunities

Job summary

Goodwill Greater New York and Northern New Jersey (GWNYNJ) is seeking a Key Holder in Pequannock to assist the Store Manager with daily operations, coach associates, operate the register, merchandise the floor, and ensure a welcoming, organized environment.

You will lead by example, help with opening/closing, cash handling, and drive outstanding customer service while promoting Goodwill's mission. This role requires retail supervisory experience and a commitment to flexible scheduling.

Qualifications

• 1 year of retail supervisory or leadership experience.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to coach, motivate, and work collaboratively with others.
• Flexible availability, including evenings, weekends, and holidays.
• Looking to possibly grow into leadership roles within Goodwill

Responsibilities

• Lead daily store operations and act as Manager on Duty when needed.
• Coach and support associates to deliver excellent customer service and achieve operational goals.
• Merchandise, stock, and maintain organized displays on the sales floor and production area.
• Process transactions accurately at the register and promote rewards programs.
• Support opening and closing procedures and cash handling.

Skills

Retail leadership

Customer service

Communication skills

Coaching and teamwork

Adaptability

Education

High school diploma or equivalent

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Location of Role - Pequannock

Position Summary

The Key Holder supports the Store Manager in leading the daily operation of the store and serves as the Manager on Duty when assigned. This role helps deliver outstanding customer experience while ensuring the sales floor, production area, and store operations run efficiently.

As a Key Holder, you'll work alongside your team throughout the day—assisting customers, coaching associates, operating the register, merchandising the sales floor, and helping process donated merchandise. Success in this role comes from leading by example, staying organized, and adapting to the needs of the business.

What You'll Do

Lead Daily Store Operations

• Serve as the Manager on Duty in the absence of the Store Manager.
• Support daily store operations and help ensure company standards are met.
• Coach and support associates to deliver excellent customer service and achieve operational goals.
• Help maintain a clean, safe, organized, and welcoming store environment.
• Assist with opening and closing procedures, cash handling, and other operational responsibilities.

Deliver Outstanding Customer Service

• Greet and assist customers and donors in a friendly, professional manner.
• Resolve customer concerns quickly and respectfully.
• Promote the Goodwill Rewards program, Round Up donations, and Goodwill's mission.
• Lead by example in creating a positive shopping experience for every customer.

Merchandise & Production

Goodwill Is a Thrift Retailer, Which Means Our Inventory Comes From Community Donations And Changes Every Day. As a Key Holder, You'll Support Both The Sales Floor And Production Area By

• Sorting donated merchandise for quality and saleability.
• Hanging, tagging, pricing, and stocking merchandise according to company standards.
• Replenishing merchandise and maintaining organized displays throughout the day.
• Moving clothing racks, donation carts, and merchandise between production and the sales floor.
• Supporting daily production goals while maintaining quality and efficiency.

Cashiering

When Assigned To The Register, You'll

• Accurately process customer transactions.
• Promote Goodwill Rewards enrollment and Round Up donations.
• Maintain a clean and organized checkout area.
• Provide a friendly and efficient checkout experience.

What We're Looking For

• At least 1 year of retail supervisory or leadership experience.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to coach, motivate, and work collaboratively with others.
• Comfortable working in a fast-paced, hands-on retail environment.
• Ability to multitask and adapt to changing business needs.
• Flexible availability, including evenings, weekends, and holidays.
• Looking to possibly grow into leadership roles within Goodwill

Physical Requirements

This is an active retail position. Team Members spend most of their shift standing, walking, bending, reaching, lifting, and moving merchandise. The role requires working in both customer-facing and production areas while handling clothing racks, donation carts, and other store materials.

Why Join Goodwil l NYNJ?

At Goodwill, every purchase and every donation supports programs that provide job training, education, and employment opportunities throughout our communities. As a Key Holder, you'll play an important role in delivering a great customer experience while helping advance that mission.

Benefits Include

• Competitive pay
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• Retirement Savings Plan with Company Contributions
• Transit and Commuter Benefits
• Training and career development opportunities

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [e-mail]. We are happy to assist and ensure you have an equal opportunity to apply.