Retail Key Holder – Lead Customer Experiences

Bath & Body Works; Reading (Berks County); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

DailyPay

Tuition assistance

Merchandise discount

Job summary

Bath & Body Works in Reading, PA is seeking a Key Holder to support delivering sales plans through store and operational tasks, including acting as Manager on Duty when scheduled. You will be a brand ambassador, leading by example and ensuring excellent customer experiences.

You will coach associates, drive sales, and maintain product knowledge, visual standards, and daily goals. This role requires flexibility for varied shifts and a strong focus on customer service.

Qualifications

• Thrives in a customer-first retail environment.
• Ability to coach and inspire associates.
• Strong communication and problem-solving skills.

Responsibilities

• Lead as Manager on Duty to address customer experience, vendor relations, or maintenance issues.
• Provide feedback and recommendations to managers.
• Deliver exceptional in-store experiences through product knowledge and selling behaviors.
• Set daily goals and guide shifts for the team.
• Oversee opening and closing routines and store operations.
• Create genuine connections with customers through needs discovery and recommendations.

Skills

Customer focus

Sales experience

Leadership

Communication

Coaching

De-escalation

Education

High school diploma or GED

Job description

Bath & Body Works in Reading, PA is seeking a Key Holder to support delivering sales plans through store and operational tasks, including acting as Manager on Duty when scheduled. You will be a brand ambassador, leading by example and ensuring excellent customer experiences.

You will coach associates, drive sales, and maintain product knowledge, visual standards, and daily goals. This role requires flexibility for varied shifts and a strong focus on customer service.