Retail Key Holder: Lead and Elevate Customer Experience

Bath & Body Works; Middletown Township (PA); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

40% discount

DailyPay

Tuition assistance

Mental health support

Job summary

Bath & Body Works in Middletown Township, PA is seeking a Key Holder to help deliver the sales plan through store and operational excellence. You will act as a Manager on Duty when scheduled, guiding frontline teams and ensuring a warm, engaging customer experience.

You will coach associates, model selling behaviors, coordinate openings and closings, and maintain product knowledge and visual standards. The role requires flexibility for peak shifts, weekends and holidays, and a strong commitment

Qualifications

• Customer-first approach in a retail setting.
• Ability to coach and motivate associates in real time.
• Strong communication and conflict-de/escalation skills.
• Flexibility to work peak days, evenings, weekends and holidays.

Responsibilities

• Lead store tasks as delegated by Store Manager, including acting as Manager on Duty.
• Provide performance feedback to managers.
• Model selling behaviors and ensure strong customer experiences.
• Maintain product knowledge, policies, and store strategies.
• Set daily shift directions and oversee opening/closing routines.
• Build genuine connections with customers and make personalized recommendations.
• Assist with floorset execution, visual presentation, and marketing placement.

Skills

Customer focus

Sales skills

Coaching

Communication

Adaptability

Education

High school diploma or GED

Job description

Bath & Body Works in Middletown Township, PA is seeking a Key Holder to help deliver the sales plan through store and operational excellence. You will act as a Manager on Duty when scheduled, guiding frontline teams and ensuring a warm, engaging customer experience.

You will coach associates, model selling behaviors, coordinate openings and closings, and maintain product knowledge and visual standards. The role requires flexibility for peak shifts, weekends and holidays, and a strong commitment