Retail Key Holder: Lead & Elevate Experiences + 40% Discount

Bath & Body Works; Monroeville (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Tuition-free education with Guild

Tuition reimbursement and scholarships

Voluntary medical/dental/vision & AD&D

Mental health & wellbeing support (EAP

Paid time off & parental leave

40% merchandise discount

Free products

Job summary

Bath & Body Works in Monroeville, PA is seeking a Key Holder to help drive sales and lead store operations. You will oversee daily tasks, provide feedback, and coach associates to deliver engaging customer experiences.

The role emphasizes product knowledge, adherence to policies, and maintaining a high standard of store presentation while supporting Bank deposits, shipments, and directives as needed.

Qualifications

• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Proven sales, customer experience and operational results in a fast-paced setting.
• Effective communication and adaptability; open to feedback.
• Ability to coach associates in-the-moment.
• Ability to de-escalate store and customer situations.

Responsibilities

• Lead store tasks as delegated by the Store Manager and act as Manager on Duty when scheduled.
• Provide individual and team performance feedback to managers.
• Deliver exceptional in-store customer experiences through selling behaviors and product knowledge.
• Display knowledge of products, policies, and store strategies.
• Set daily shift goals and directions for the team.
• Perform opening/closing routines, cash handling, and handling shipments.

Skills

Customer-first mindset

Sales-driven

Strong communication

Coaching & feedback

De-escalation skills

Evening/weekend availability

Education

High school diploma or equivalent

Tools

Point of Sale systems

Job description

Bath & Body Works in Monroeville, PA is seeking a Key Holder to help drive sales and lead store operations. You will oversee daily tasks, provide feedback, and coach associates to deliver engaging customer experiences.

The role emphasizes product knowledge, adherence to policies, and maintaining a high standard of store presentation while supporting Bank deposits, shipments, and directives as needed.