Retail Key Holder: Customer Experience Leader

Perry Ellis International - Retail; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Clothing Allowance

Holiday Pay

Monthly sales incentives

Accumulated personal/sick time off

Job summary

Perry Ellis International, Inc. is seeking a Supervisor Key Holder to support store leadership and drive sales excellence. You will assist the Store Manager in daily operations and ensure the team delivers top-tier customer service, merchandising, and store standards.

In this role, you will help train associates, manage staffing, monitor inventory, and execute promotional changes. A positive attitude and 1–2 years of retail experience are required.

Qualifications

• 1-2 years of retail experience.
• Strong verbal and written communication skills required.
• Customer service oriented with positive attitude.

Responsibilities

• Deliver exceptional customer experience and role model customer-first service.
• Achieve excellent scores on secret shopper reports.
• Maintain store appearance and ensure merchandising aligns with guidelines.
• Analyze sales trends and inventory opportunities and act on them.
• Support Store Manager with staffing and daily operations.

Skills

Retail experience

Customer service

Strong verbal/written skills

Positive attitude

Education

High school degree

Job description

Perry Ellis International, Inc. is seeking a Supervisor Key Holder to support store leadership and drive sales excellence. You will assist the Store Manager in daily operations and ensure the team delivers top-tier customer service, merchandising, and store standards.

In this role, you will help train associates, manage staffing, monitor inventory, and execute promotional changes. A positive attitude and 1–2 years of retail experience are required.