Retail Key Holder: Customer Experience Leader

Skechers USA Ltd.; Aurora (IL); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Discounts

Flexible schedule

On-the-job training

Career growth

Interview perks

Job summary

Skechers U.S.A., Inc. is seeking a Retail Supervisor to lead daily store operations, mentor the team, and drive sales while delivering outstanding customer experiences. The role encompasses opening/closing duties, merchandising execution, and maintaining a clean, inviting store environment.

You will coach staff, handle inventory routines, and collaborate with management to meet targets, ensuring excellent customer service across shifts. Join a global brand with strong growth opportunities.

Qualifications

• High school diploma or equivalent preferred but not required.
• Experience as Key Holder, Shift Leader, or Retail Supervisor preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Responsibilities

• Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service orientation

Communication skills

Organizational skills

Team leadership

Problem solving

Education

High school diploma or equivalent

Job description

Skechers U.S.A., Inc. is seeking a Retail Supervisor to lead daily store operations, mentor the team, and drive sales while delivering outstanding customer experiences. The role encompasses opening/closing duties, merchandising execution, and maintaining a clean, inviting store environment.

You will coach staff, handle inventory routines, and collaborate with management to meet targets, ensuring excellent customer service across shifts. Join a global brand with strong growth opportunities.