Floor Leader - Retail Operations & Customer Champion

Skechers; Norman (OK); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible schedules

Training & development

Career advancement

Interview benefits

Job summary

Skechers is hiring for a Key Holder to support daily store operations and mentor a team toward delivering exceptional customer service. This entry-level management role focuses on overseeing shifts, achieving sales goals, and maintaining Skechers’ premium store environment.

You’ll develop leadership skills, gain exposure to retail management, and contribute to a global brand known for comfort and value across footwear, apparel, and accessories.

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Leadership

Communication

Problem solving

Team mentoring

Education

High school diploma or equivalent

Job description

Skechers is hiring for a Key Holder to support daily store operations and mentor a team toward delivering exceptional customer service. This entry-level management role focuses on overseeing shifts, achieving sales goals, and maintaining Skechers’ premium store environment.

You’ll develop leadership skills, gain exposure to retail management, and contribute to a global brand known for comfort and value across footwear, apparel, and accessories.