Key Holder & Customer Experience Lead

Everything But Water, LLC; Scottsdale (AZ); On-site; USD 21,000 - 34,000; Part time

Job summary

Everything But Water, LLC in Scottsdale is seeking a part-time Key Holder to partner with Store Management to deliver a customer-centric environment through exceptional service. The role supports shift coverage, helps supervise Sales Associates, and upholds brand standards in presentation and operations.

Candidates should have 2-4 years in retail, at least 1 year supervisory experience, and be fluent in English. Availability includes nights, weekends, and holidays.

Qualifications

• 2-4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Must be 18 years of age or older.
• Must be fluent in English (speak, read, write).

Responsibilities

• Work closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates.
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner.
• Maintain brand standards around cleanliness, organization, and visual presentation standards.
• Demonstrate an understanding of sales goals and align behaviors accordingly.

Skills

Customer engagement

Interpersonal communication

Evening/weekend/holiday availability

Job description

Everything But Water, LLC in Scottsdale is seeking a part-time Key Holder to partner with Store Management to deliver a customer-centric environment through exceptional service. The role supports shift coverage, helps supervise Sales Associates, and upholds brand standards in presentation and operations.

Candidates should have 2-4 years in retail, at least 1 year supervisory experience, and be fluent in English. Availability includes nights, weekends, and holidays.