Retail Key Holder & Customer Experience Lead

Everything But Water, LLC; Paramus (NJ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Additional benefits

Job summary

Everything But Water, LLC is seeking a Key Holder to support store leadership at Westfield Garden State Plaza. You will deliver exceptional customer service, maintain brand standards, and assist with shift coverage under the Store Manager and Assistant Store Manager.

The role requires 2-4 years of retail experience and 1 year of supervisory experience, with availability including nights, weekends, and holidays. English fluency and the ability to stand, climb, and lift are essential.

Qualifications

• 2-4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Must be fluent in English (speak, read, write).
• Must be 18 years of age or older.
• Physical requirements include standing/walking all shift, climbing a ladder, lifting at least 15 pounds.

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates.
• Consistently deliver exceptional customer service by demonstrating the company selling model in a confident and knowledgeable manner.
• Maintain brand standards around cleanliness, organization, and visual presentation standards.
• Demonstrate an understanding of sales goals and align behaviors accordingly.

Skills

Retail sales experience

Supervisory experience

Customer engagement

Interpersonal skills

English fluency

18+ years old

Job description

Everything But Water, LLC is seeking a Key Holder to support store leadership at Westfield Garden State Plaza. You will deliver exceptional customer service, maintain brand standards, and assist with shift coverage under the Store Manager and Assistant Store Manager.

The role requires 2-4 years of retail experience and 1 year of supervisory experience, with availability including nights, weekends, and holidays. English fluency and the ability to stand, climb, and lift are essential.