Retail IT Specialist II – Hybrid, Tuition Reimb., Discount

Friedman's Home Improvement; Petaluma (CA); Hybrid; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Employee discount on all merchandise

Store bonus eligibility

Tuition reimbursement

Team Member of the Quarter

Zusammenfassung

Friedmans Home Improvement in Sonoma County, CA is seeking a Technology Specialist II to diagnose and resolve advanced hardware, software, network, and infrastructure issues across stores, distribution, and corporate operations. You will install and maintain devices, support POS systems, and administer Microsoft 365; travel ~20% to Friedmans locations.

This full-time role is hybrid: four days in the office and one day remote after introductory period, with after-hours support rotations and

Qualifikationen

• 2+ years IT support, networking, or retail technology experience.
• Strong troubleshooting skills with ability to resolve issues independently.
• Working knowledge of Windows, macOS, MS 365, networking, and endpoint management.
• Experience with identity and access administration, email systems, and cybersecurity basics.
• Familiarity with scripting or automation tools (PowerShell, Python).

Aufgaben

• Independently diagnose and resolve advanced hardware, software, network, and infrastructure issues across multiple locations.
• Install, configure, and maintain computers, servers, printers, network equipment, and other workplace technology.
• Support retail technology, including POS systems, payment terminals, scanners, and store equipment.
• Administer Microsoft 365, user accounts, email, security permissions, and onboarding/offboarding.
• Provide initial technical support for business applications, reporting tools, and data systems.
• Monitor system performance, troubleshoot recurring issues, and develop automation to improve efficiency.
• Support technology installations, upgrades, store remodels, and system rollouts.
• Collaborate with vendors and internal teams to maintain reliable operations.
• Create technical documentation and mentor other Technology Team Members.
• Participate in after-hours, weekend, and holiday support rotations.

Kenntnisse

IT support

Networking

Windows

macOS

Microsoft 365

Azure

PowerShell

Python

Cybersecurity basics

Communication

Ausbildung

Associate degree in computer science

Tools

Microsoft 365 admin

Dynamics 365 F&O

SQL data platforms

Jobbeschreibung

Friedmans Home Improvement in Sonoma County, CA is seeking a Technology Specialist II to diagnose and resolve advanced hardware, software, network, and infrastructure issues across stores, distribution, and corporate operations. You will install and maintain devices, support POS systems, and administer Microsoft 365; travel ~20% to Friedmans locations.

This full-time role is hybrid: four days in the office and one day remote after introductory period, with after-hours support rotations and