IT Specialist — Onsite Support & Security Projects

Friedman Real Estate; Farmington Hills (MI); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, life

401(k)

PTO and holidays

Education reimbursement

Referral bonuses

Descripción de la vacante

Friedman Real Estate is seeking an IT Specialist in Farmington Hills, MI for a front-line support role with a project component. You will handle escalated tickets, manage device lifecycles, onboard users, and contribute to infrastructure and security initiatives.

Candidates should have 2+ years IT support in a business environment and be able to travel to properties in the metro area. This is a full-time, in-person position.

Formación

• At least two years IT support experience in a business environment.
• Working knowledge of Windows 10/11, Microsoft 365, Active Directory / Entra ID, and basic networking (DNS, DHCP, VPN, TCP/IP).
• Experience with a ticketing system and meeting defined SLAs.
• Hands-on experience with endpoint management tools (Intune, SCCM, or comparable).
• Strong communication skills; ability to explain tech issues to non-technical staff.
• Good judgment on when to resolve or escalate issues.
• Valid driver's license; willingness to travel to properties in the metro area.
• Open to a fully in-person work environment.
• Nice to have: PowerShell scripting; CompTIA A+/Network+/Security+ or MS certifications; experience with Meraki, Zendesk, Yardi; AV and low-voltage familiarity.

Responsabilidades

• Resolve escalated support tickets for hardware, software, network, and access issues within Zendesk queue and SLAs.
• Manage endpoint lifecycle: imaging, deployment, and support of Windows devices via Intune; manage iOS fleet.
• Perform user onboarding and offboarding: accounts, licensing, group membership, device provisioning, access removal.
• Administer Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Entra ID.
• Support MFA, conditional access, and endpoint security tools; escalate security events.
• Provide remote and on-site support for properties in the metro area.
• Support conference room AV, printers, phones, and access control systems.
• Document resolutions and maintain knowledge base articles.
• Complete assigned tasks on infrastructure, migration, and security projects.

Conocimientos

IT support

Windows 10/11

Microsoft 365

Active Directory/Entra ID

Networking basics

Ticketing systems

Endpoint management (Intune/SCCM)

Communication skills

Problem solving/Judgment

Driver's license

In-person work readiness

Educación

4 Year Degree

Herramientas

Meraki

Zendesk

Yardi

Descripción del empleo

Friedman Real Estate is seeking an IT Specialist in Farmington Hills, MI for a front-line support role with a project component. You will handle escalated tickets, manage device lifecycles, onboard users, and contribute to infrastructure and security initiatives.

Candidates should have 2+ years IT support in a business environment and be able to travel to properties in the metro area. This is a full-time, in-person position.