Retail IT Project Lead: Store Openings & Tech Delivery

WHSmith North America; Las Vegas (NV); Presencial; USD 120.000 - 150.000; Jornada completa

Descripción de la vacante

WHSmith North America is seeking a Senior IT Project Manager to lead technology projects across our North American retail estate, including airports and travel locations. The role requires hands-on delivery experience within physical retail environments and coordination of multiple suppliers, internal IT teams, and business stakeholders.

The successful candidate will manage store openings, refurbishments, relocations and closures, ensuring technology readiness and operational handover.

Formación

• Minimum 5 years’ experience delivering IT projects.
• Retail experience is essential.
• Experience delivering technology into physical stores.
• Experience managing new store openings, store closures and/or store refurbishment programmes.
• Experience managing multiple projects concurrently.
• Experience managing third-party technology vendors.
• Strong understanding of retail IT infrastructure and applications.
• Strong project planning, financial management, risk management and governance skills.
• Experience working with both technology and operational business teams.
• Excellent communication and stakeholder-management skills.
• Comfortable working in a fast-paced operational retail environment.
• Willingness to travel regularly throughout North America.

Responsabilidades

• Lead IT projects from initial requirements and planning through implementation, cutover, handover and closure.
• Manage technology delivery for new store openings, store refurbishments, relocations and store closures.
• Develop and maintain project plans, budgets, RAID logs, dependencies, milestones and delivery reporting.
• Coordinate internal IT teams, business stakeholders, third-party technology vendors, contractors and service providers.
• Own the technology readiness plan for store openings and ensure all technology is installed, configured, tested and operational before opening.
• Manage store decommissioning, including removal or redeployment of technology assets, service termination and secure disposal where required.
• Manage multiple concurrent projects across geographically dispersed locations.
• Work closely with Retail Operations, Store Development, Construction, Finance, Loss Prevention and other functions to coordinate store delivery.
• Manage technology cutovers and provide clear go/no-go criteria for store launches.
• Ensure appropriate operational handover to support teams following implementation.
• Identify project risks and issues early and drive them through to resolution.
• Manage third-party suppliers against agreed deliverables, dates and service expectations.
• Ensure project documentation, technical standards and governance requirements are followed.
• Provide clear project status reporting to senior IT and business stakeholders.
• Continually improve the standard approach, templates and processes used for retail technology deployments.

Conocimientos

Project planning & scheduling

Budget management

RAID management

Vendor management

Stakeholder management

Change control

Dependency management

Executive reporting

Cutover planning

Operational readiness

Cross-functional collaboration

Continuous improvement

Educación

PMP/PRINCE2/Agile qualifications (beneficial)

Descripción del empleo

WHSmith North America is seeking a Senior IT Project Manager to lead technology projects across our North American retail estate, including airports and travel locations. The role requires hands-on delivery experience within physical retail environments and coordination of multiple suppliers, internal IT teams, and business stakeholders.

The successful candidate will manage store openings, refurbishments, relocations and closures, ensuring technology readiness and operational handover.