Retail IT Project Lead – Store Openings & Rollouts

WHSmith; Las Vegas (NV); On-site; USD 120,000 - 160,000; Full time

Job summary

WHSmith North America is seeking a Senior IT Project Manager to lead technology projects across the North American retail estate, based in Las Vegas. This hands‑on delivery role coordinates multiple suppliers, IT teams and stakeholders to open, refresh and close stores with technology that works from day one.

The candidate will manage IT deliveries for new openings, refurbishments and relocations, ensuring readiness plans, budgets and governance are in place and that operations teams receive

Qualifications

• Minimum 5 years’ experience delivering IT projects.
• Retail experience is essential.
• Demonstrable experience delivering technology into physical stores.
• Willingness to travel regularly throughout North America.

Responsibilities

• Lead IT projects from requirements and planning through implementation, cutover, handover and closure.
• Manage technology delivery for new store openings, store refurbishments, relocations and store closures.
• Develop and maintain project plans, budgets, RAID logs, dependencies, milestones and delivery reporting.
• Coordinate internal IT teams, business stakeholders, third‑party technology vendors, contractors and service providers.
• Own the technology readiness plan for store openings and ensure all technology is installed, configured, tested and operational before opening.
• Manage store decommissioning, including removal or redeployment of technology assets, service termination and secure disposal where required.
• Manage multiple concurrent projects across geographically dispersed locations.
• Work closely with Retail Operations, Store Development, Construction, Finance, Loss Prevention and other functions to coordinate store delivery.
• Manage technology cutovers and provide clear go/no‑go criteria for store launches.
• Ensure appropriate operational handover to support teams following implementation.
• Identify project risks and issues early and drive them through to resolution.
• Manage third‑party suppliers against agreed deliverables, dates and service expectations.
• Ensure project documentation, technical standards and governance requirements are followed.
• Provide clear project status reporting to senior IT and business stakeholders.
• Continually improve the standard approach, templates and processes used for retail technology deployments.

Skills

Project management

Vendor management

Stakeholder management

Budget management

Risk management

Change control

Executive reporting

Communication

Job description

WHSmith North America is seeking a Senior IT Project Manager to lead technology projects across the North American retail estate, based in Las Vegas. This hands‑on delivery role coordinates multiple suppliers, IT teams and stakeholders to open, refresh and close stores with technology that works from day one.

The candidate will manage IT deliveries for new openings, refurbishments and relocations, ensuring readiness plans, budgets and governance are in place and that operations teams receive