Retail Operations Excellence Lead

Whsmith; Panama City (FL); On-site; USD 75,000 - 100,000; Full time

Job summary

WHSmith North America is seeking an Operations Delivery Lead to enable multi-site leadership in delivering consistent, high-quality retail execution across the portfolio. The role drives standardization, streamlined workflows, and practical tools to translate enterprise priorities into repeatable in-store routines.

The candidate will craft actionable guidance, build playbooks, and partner with field and central operations to improve efficiency, consistency, and execution capability across

Qualifications

• Bachelor’s degree in business or related field.
• 5+ years of experience in retail operations, multi-unit leadership, or field support roles.
• Strong understanding of store operations and retail execution drivers.
• Proven ability to turn strategy into clear, practical execution plans.
• Experience leading initiatives and influencing cross-functional partners without direct authority.
• Strong problem-solving, organizational, and communication skills.

Responsibilities

• Translate company strategy into clear, actionable guidance for Multi-Site Managers and store teams.
• Drive consistency in operational standards, routines, and ways of working across locations.
• Identify process gaps, inefficiencies, or friction points that impact store execution and lead solutions.
• Develop and implement tools, playbooks, and structured routines that simplify operations.
• Support the rollout of business-critical initiatives and ensure successful field adoption.
• Partner with Field and Central Operations to align priorities and strengthen execution.
• Gather field feedback and provide insights to improve processes and decision-making.

Skills

Retail operations

Multi-unit leadership

Field support

Strategic planning

Cross-functional collaboration

Education

Bachelor’s degree in business

Equivalent experience

Job description

WHSmith North America is seeking an Operations Delivery Lead to enable multi-site leadership in delivering consistent, high-quality retail execution across the portfolio. The role drives standardization, streamlined workflows, and practical tools to translate enterprise priorities into repeatable in-store routines.

The candidate will craft actionable guidance, build playbooks, and partner with field and central operations to improve efficiency, consistency, and execution capability across