Retail IT & POS Support Technician (Call Center)

Insight Global; Fort Worth (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A multi-state retail organization is seeking a Call Center Technician to support store and corporate operations. In this role, you will be the first point of contact for inbound calls, assisting with troubleshooting, creating service tickets, and enhancing customer satisfaction. Qualified candidates should have experience in technical support, strong troubleshooting skills with Windows PCs and Microsoft 365, and be able to meet call center metrics. This includes operational support for IT applications and POS systems.

Qualifications

• Experience in call center, help desk, or technical support.
• Strong troubleshooting skills with Windows PCs and Microsoft 365.
• Experience with ticketing systems in retail or POS environments.

Responsibilities

• Serve as the first point of contact for inbound calls.
• Provide operational support for IT applications and POS systems.
• Meet established call center metrics and KPIs.

Skills

Troubleshooting skills

Call center experience

Microsoft 365

Customer support

Resilience

Job description

A multi-state retail organization is seeking a Call Center Technician to support store and corporate operations. In this role, you will be the first point of contact for inbound calls, assisting with troubleshooting, creating service tickets, and enhancing customer satisfaction. Qualified candidates should have experience in technical support, strong troubleshooting skills with Windows PCs and Microsoft 365, and be able to meet call center metrics. This includes operational support for IT applications and POS systems.