POS IT Field Technician - On-Site Support & Travel

pro/source <IT>; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A growing technology firm in New York seeks an IT Field Technician to provide technical support across enterprise software, end-user hardware, and Point of Sale (POS) systems. The technician will troubleshoot incidents, implement solutions, and ensure high service levels within an enterprise environment. This role requires 2+ years of experience in customer-facing technical support, including hands-on experience with POS environments. Flexibility in working hours is a must, along with a strong customer service orientation.

Qualifications

• Minimum 2 years of experience in a customer-facing technical support role within an enterprise environment.
• Hands-on experience supporting Point of Sale (POS) environments is REQUIRED.

Responsibilities

• Troubleshoot technical incidents across enterprise software, end-user hardware, and POS systems.
• Provide technical support and system deployments for client hardware.
• Work with business units on application and process improvement issues.

Skills

Advanced working knowledge of Microsoft client operating systems

Working knowledge of LAN and WAN networking concepts

Proficiency with Microsoft Office applications

Strong analytical and troubleshooting skills

Excellent customer service and communication skills

Self-motivated with strong initiative

Education

Bachelor's degree in Information Technology or a related field

Associate's degree or High School Diploma/GED with college-level coursework and a current technology certification (A+ or Network+)

Tools

POS devices

Job description

A growing technology firm in New York seeks an IT Field Technician to provide technical support across enterprise software, end-user hardware, and Point of Sale (POS) systems. The technician will troubleshoot incidents, implement solutions, and ensure high service levels within an enterprise environment. This role requires 2+ years of experience in customer-facing technical support, including hands-on experience with POS environments. Flexibility in working hours is a must, along with a strong customer service orientation.