Retail IT Network Project Lead

UNIQLO; Springfield (MA); On-site; USD 110,000 - 165,000; Full time

Job summary

UNIQLO is seeking an IT Project Manager to lead network infrastructure projects and IT deliverables supporting New Stores. You will partner with global IT and store operations to analyze problems, design processes, implement solutions, and empower the organization to meet short-term and long-term business goals.

The role emphasizes ownership, urgency, and adherence to IT service management practices for problems, changes, and incidents to ensure successful implementation and ongoing operations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years IT project/PM/BA experience in fast-paced retail.
• Willing to travel overseas or domestically for necessary project activities.
• Strong communication and problem-solving skills.

Responsibilities

• Initiating, leading, and executing IT projects with global IT and store operations.
• Drive internal process improvements within IT, with a focus on project management.
• Partner with store operations and department leaders to deliver projects on time and budget.
• Manage IT risks and provide guidance to achieve business outcomes.
• Oversee budgets, procurement, and scheduling for IT activities.
• Coordinate with vendors for device kitting, installation, and delivery.
• Monitor progress and ensure quality across standards and timelines.
• Contribute to continuous improvement of processes and KPI attainment.
• Define roles, responsibilities, and contract terms including SLAs.

Skills

Leadership

Communication

Problem solving

Organizational skills

Travel flexibility

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Job description

UNIQLO is seeking an IT Project Manager to lead network infrastructure projects and IT deliverables supporting New Stores. You will partner with global IT and store operations to analyze problems, design processes, implement solutions, and empower the organization to meet short-term and long-term business goals.

The role emphasizes ownership, urgency, and adherence to IT service management practices for problems, changes, and incidents to ensure successful implementation and ongoing operations.