IT Manager

UNIQLO; Springfield (MA); On-site; USD 110,000 - 165,000; Full time

Job summary

UNIQLO is seeking an IT Project Manager to lead network infrastructure projects and IT deliverables supporting New Stores. You will partner with global IT and store operations to analyze problems, design processes, implement solutions, and empower the organization to meet short-term and long-term business goals.

The role emphasizes ownership, urgency, and adherence to IT service management practices for problems, changes, and incidents to ensure successful implementation and ongoing operations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years IT project/PM/BA experience in fast-paced retail.
• Willing to travel overseas or domestically for necessary project activities.
• Strong communication and problem-solving skills.

Responsibilities

• Initiating, leading, and executing IT projects with global IT and store operations.
• Drive internal process improvements within IT, with a focus on project management.
• Partner with store operations and department leaders to deliver projects on time and budget.
• Manage IT risks and provide guidance to achieve business outcomes.
• Oversee budgets, procurement, and scheduling for IT activities.
• Coordinate with vendors for device kitting, installation, and delivery.
• Monitor progress and ensure quality across standards and timelines.
• Contribute to continuous improvement of processes and KPI attainment.
• Define roles, responsibilities, and contract terms including SLAs.

Skills

Leadership

Communication

Problem solving

Organizational skills

Travel flexibility

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Job description

JOB SUMMARY

In this role, you will utilize yourpeopleskills and project management skills to complete the IT deliverables needed to build New Stores. You will also own and drive Network Infrastructure Projects by working with stakeholders to analyze business problems, design operationalprocess, implement solutions, and empower the organization to meet short-term and long-term business goals.

We are seeking a candidate witha strong senseof ownership and urgency in implementing fundamental improvements and industry best practices to address the network challenges in the Philippines.

Thorough and proper IT Service Management for Problems,Changesand Incidents are necessary fora successfulimplementation and operations.

ROLE AND RESPONSIBILITIES

• Initiating, leading, and executing IT projects with global IT, and different local departments with the perspective of both a technical expert and a business leader.

• Suggesting and driving internal process improvements within the IT Department– withspecial focus on a Project Management framework that would be beneficial to the retail industry.

• Working asbusinesspartner with store operations and with department leaders to deliver end-to-end projects on time, on budget, and with quality.

• Effective management of risks related to IT deliverables, offer impartial expert guidance aimed at the agreed business outcomes and collaborativelyestablishcountermeasures, while ensuring adherence to the established project change management process.

• Creating,monitoring, and adjusting of IT-related budget, project-related procurement, and detailed schedule with the, incorporating issues or risks.

• Establishing efficient work planning and providing effective technical guidelines to the assigned vendors for each IT activity such as device kitting, installation in store, etc.

• Strong, proactive management of vendor partners to ensure that the quality standards of the company are met. This includes alignment of the needed vendormanpowerto ensureoptimalallocation of resources to meet the deadlines.

• Monitoring and controlling the project progress, status, and compliance with established standards and agreed timeline.

• Providing inputs for continuous improvement of the company and the team’s processes and systems to attain KPI targets.

• Outlining clear roles and responsibilities within project for team members to ensure clear allocation of responsibilities and execution of project within agreed budget and timeline.

• Outlining key contract terms including SLAs on quality, timelines, and close monitoring on payments.

• Ensure that all deliverables, whether software, hardware, processes, products, or business change are fit for purpose, meet all relevant requirements and are effectively transitioned to support the business.

• Coordinates with internal New Store Opening teams for IT requirements and timeline.

• Coordinates with external vendors (POS ,storedevices, network, internet, cabling, EFT) for device acquisition, services,deliveryand installation. Manage projectvendor/sto ensure contracted deliverables are received on‑time and to the expected standard of quality.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Minimum 5 years of experience as an IT Specialist, Project Manager, Business Analyst, or any similar role that has significant participation in implementing software or infrastructures forfast pacedor retail industry.

• Candidatemust be driven, motivated, and passionate.

• At least 3 years inmanagerialposition.

• Excellent communication, problemsolvingand organizational skills.

• Willingness to learn new software and systems.

• Willing to travel overseas or domestic for necessary project activities.