Retail IT Helpdesk Pro – POS & Store Tech Support

Alliance Consumer Growth, LLC; Los Angeles (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Up to 100% Company Paid Healthcare

Fertility benefits

401(k) with up to 4% match

Unlimited PTO

LinkedIn Learning access

Employee discounts

Free weekly catered lunch at HQ

Dog-friendly office

Free swag giveaways

Annual Holiday Party

Annual Summer Party

Job summary

SKIMS seeks an IT Helpdesk Support - Retail to keep store tech running smoothly, handling POS, devices, and network issues. You’ll be the first contact for retail teams via phone, Slack, or email, resolving problems quickly and updating ticket status.

The role requires hands-on setup for openings and events and collaboration with cross‑functional teams. The ideal candidate has 3–5 years in retail IT support, strong customer service, and comfort with troubleshooting tools.

Qualifications

• 3–5 years of experience in IT helpdesk or technical support, ideally retail.
• Experience with POS systems, Shopify POS preferred, and Mac/iOS devices.
• Familiarity with remote troubleshooting tools and ticketing systems.
• Strong customer service orientation and clear communication.
• Ability to stay calm under pressure and respond with urgency in retail.

Responsibilities

• Provide first-line technical support to all SKIMS retail locations.
• Troubleshoot POS, mobile devices, printers and network issues promptly.
• Assist with store tech setup for openings, relocations and events.
• Collaborate with Retail Ops, Facilities and Store Design teams.
• Support onboarding/offboarding, including account provisioning.
• Escalate unresolved issues and drive to resolution.
• Maintain knowledge base and update common workflows.
• Track and close tickets in SKIMS' ticketing system.
• Monitor systems and identify issues affecting store performance.
• Assist in audits to ensure IT and security compliance.

Skills

Shopify POS

Mac/iOS

Remote ticketing tools

Zendesk/Jira

Customer service

Communication

Problem solving

Retail IT support

Tools

Zendesk

Jira

Shopify POS

Job description

SKIMS seeks an IT Helpdesk Support - Retail to keep store tech running smoothly, handling POS, devices, and network issues. You’ll be the first contact for retail teams via phone, Slack, or email, resolving problems quickly and updating ticket status.

The role requires hands-on setup for openings and events and collaboration with cross‑functional teams. The ideal candidate has 3–5 years in retail IT support, strong customer service, and comfort with troubleshooting tools.