Retail IT Help Desk Specialist — POS & Remote Support

Swatch Group

Secaucus (NJ)

On-site

USD 80,000 - 85,000

Full time

3 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Health insurance

401(k) match

Life insurance

PTO

Holiday pay

Employee discount

Job summary

The Swatch Group is seeking an IT Help Desk Support professional to provide first- and second-level technical support for retail stores, distribution centers, and corporate staff. You will diagnose and repair desktop, POS, and peripheral hardware, install new workstations, and deploy software applications across locations, including travel for site training.

Ideal candidates have 4–5+ years in retail IT support, strong knowledge of Windows 11, Microsoft 365/Outlook, and Cegid POS.

Qualifications

Bachelor’s degree preferred in Information Technology, Computer Science or related field or equivalent experience.
Must have knowledge and experience with MS Windows 11 and Microsoft Teams.
Experience in desktop environment and with MS Office 365 including Outlook configurations.
4-5+ years’ experience in technical support of Retail Environment and Offices.

Responsibilities

Provide first and second-level technical support to retail stores, distribution/service centers, corporate office employees, and remote users.
Diagnose, repair, and replace desktop, laptop, POS, printer, and peripheral hardware to minimize downtime.
Install, test, configure, and deploy new workstations, POS systems, printers, and software applications.
Travel to retail sites for new and renovated locations, including user training and system orientation.
Support and troubleshoot Cegid POS applications for seamless retail operations.
Manage software licenses, IT assets, and inventory records to maintain compliance.