IT Help Desk Pro — Retail & On-Site Support (Travel)

Lumesse; Secaucus (NJ); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Excellent health, dental and vision

401(k) with employer match

Life insurance

PTO 18 days +

Job summary

The Swatch Group is seeking an IT Help Desk Support to provide first- and second-level technical support to retail stores, distribution centers, and corporate staff. You will diagnose hardware and software issues, deploy new workstations, and support remote users, including mobile devices and email systems.

Ideal candidates have 4–5+ years in tech support for retail environments, strong Windows 11 and Office 365 skills, and the ability to manage multiple tickets while maintaining service

Qualifications

• Bachelor’s degree preferred in Information Technology, Computer Science or related field or equivalent experience.
• 4-5+ years’ experience in technical support of Retail Environment and Offices.
• Must have knowledge and experience with MS Windows 11 and Microsoft Teams.
• Experience with desktop environments, MS Office 365 including Outlook configurations.
• Ability to handle multiple customer issues and tasks simultaneously.

Responsibilities

• Provide first-level and second-level technical support to retail stores, distribution/service center, corporate office employees, and remote users.
• Diagnose, repair, and replace desktop, laptop, POS, printer, and peripheral hardware to minimize business downtime.
• Install, test, configure, and deploy new workstations, POS systems, printers, and software applications.
• Comfortable traveling to retail sites for new and renovated retail locations, including user training and system orientation.
• Support and troubleshoot Cegid POS applications, ensuring seamless retail operations.

Skills

Windows 11

End-user support

Desktop/Laptop hardware

Network troubleshooting

Security awareness

Communication skills

Education

Bachelor’s degree preferred in IT

Tools

ServiceNow

Active Directory

Microsoft 365

Outlook

Job description

The Swatch Group is seeking an IT Help Desk Support to provide first- and second-level technical support to retail stores, distribution centers, and corporate staff. You will diagnose hardware and software issues, deploy new workstations, and support remote users, including mobile devices and email systems.

Ideal candidates have 4–5+ years in tech support for retail environments, strong Windows 11 and Office 365 skills, and the ability to manage multiple tickets while maintaining service