Retail IT Help Desk & POS Systems Specialist

The SWATCH Group; Miami, Secaucus (FL, NJ); On-site; USD 55,000 - 70,000; Full time

Job summary

The SWATCH Group is seeking an IT Help Desk Support to provide first- and second-level technical assistance to stores, offices, and remote users. You will diagnose hardware and software issues, deploy new workstations and POS systems, and ensure retail operations run smoothly across locations.

Travel to retail sites up to 15% and support Cegid POS, Microsoft 365, and VPN connectivity. You will manage IT assets and assist with onboarding and on-call support for retail operations.

Qualifications

• Experience providing IT support to end users.
• Knowledge of POS systems and Microsoft 365.
• Ability to travel to retail sites up to 15%.
• Familiarity with Active Directory and security basics.

Responsibilities

• Provide first- and second-level technical support to stores, distribution, and offices.
• Diagnose, repair, and replace desktops, laptops, and printers to minimize downtime.
• Install and deploy workstations, POS systems, and software.
• Travel to retail sites for new/renovated locations and user training.
• Support and troubleshoot Cegid POS applications and ensure retail operations run smoothly.
• Manage software licenses and IT assets for compliance and tracking.
• Troubleshoot email, Outlook, and mobile device issues across MS 365 and iOS.

Skills

Customer support

IT troubleshooting

Active Directory

Remote support

POS systems

Network troubleshooting

ServiceNow

Desktop repair

Software deployment

Microsoft 365

Tools

Cegid POS

Microsoft 365

ServiceNow

VPN

Windows OS

Job description

The SWATCH Group is seeking an IT Help Desk Support to provide first- and second-level technical assistance to stores, offices, and remote users. You will diagnose hardware and software issues, deploy new workstations and POS systems, and ensure retail operations run smoothly across locations.

Travel to retail sites up to 15% and support Cegid POS, Microsoft 365, and VPN connectivity. You will manage IT assets and assist with onboarding and on-call support for retail operations.