Retail IT Help Desk Technician & Field Support

The Connors Group; Secaucus (NJ); On-site; USD 65,000 - 85,000; Full time

Job summary

The Connors Group is seeking an experienced IT Support professional to provide help desk and end-user support across retail stores, distribution centers, and corporate offices. You will diagnose, repair, and deploy hardware and software, including POS systems, printers, and mobile devices.

Travel to retail locations up to 15% and support remote users via ServiceNow, AD, and Microsoft 365. Strong communication skills and a customer-focused mindset are essential.

Qualifications

• Bachelor’s degree preferred in IT or related field or equivalent experience.
• Experience supporting Windows 11 and MS Teams in a corporate/retail environment.
• Strong knowledge of MS Office 365 and Outlook configurations.
• 4-5+ years in technical support for retail and office settings.
• Excellent verbal and written communication; able to multitask.

Responsibilities

• Provide first- and second-level IT support to stores, distribution, and offices.
• Diagnose and repair desktop, laptop, POS, printer, and peripheral hardware.
• Install and deploy workstations, POS systems, and software applications.
• Travel to retail sites for training and system orientation (up to 15%).
• Support Cegid POS applications to maintain retail operations.
• Manage licenses, IT assets, and inventory records for compliance.
• Resolve email and mobile device issues across Outlook and mobile platforms.
• Troubleshoot LAN/WAN, wireless, VPN, and store communications.
• Support remote users via remote access tools and upgrades.
• Handle IT service requests via phone, email, tickets, and Teams.
• Administer Active Directory accounts and security groups.
• Coordinate with IT teams and vendors; assist with escalations.
• Perform hardware refreshes and software upgrades for reliability.

Skills

Help Desk

End-user support

Windows OS

MS Office 365

Active Directory

Remote support

ServiceNow

POS hardware

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Active Directory

Microsoft Teams

Outlook

Job description

The Connors Group is seeking an experienced IT Support professional to provide help desk and end-user support across retail stores, distribution centers, and corporate offices. You will diagnose, repair, and deploy hardware and software, including POS systems, printers, and mobile devices.

Travel to retail locations up to 15% and support remote users via ServiceNow, AD, and Microsoft 365. Strong communication skills and a customer-focused mindset are essential.