Retail IT Field Technician — On-Call Support

Cellular Sales; Portsmouth (NH); Hybrid; USD 48,000 - 69,000; Full time

Job summary

Cellular Sales is seeking an IT Field Support Technician to provide primary hardware and software support across retail locations. You will resolve user issues, service requests, and maintain documentation with a focus on customer satisfaction.

The role requires a HS diploma, 3+ years of tech support, and willingness to travel 30–60%. On-call, non-exempt, and based in a store environment with opportunities to grow ITIL knowledge and certifications.

Qualifications

• HS diploma required.
• Minimum 3 years verifiable technology support experience.
• Ability to adapt to changing priorities and work under stress.

Responsibilities

• Respond to service requests from ticketing system, phone, email, or in person.
• Identify problems and propose effective resolutions.
• Coordinate with end users and other departments to meet service levels.

Skills

Customer service

Troubleshooting

Communication

Time management

Education

HS diploma

Two-four year degree

Tools

Ticketing system

WAN/LAN knowledge

Cat 6e cabling

Job description

Cellular Sales is seeking an IT Field Support Technician to provide primary hardware and software support across retail locations. You will resolve user issues, service requests, and maintain documentation with a focus on customer satisfaction.

The role requires a HS diploma, 3+ years of tech support, and willingness to travel 30–60%. On-call, non-exempt, and based in a store environment with opportunities to grow ITIL knowledge and certifications.