Retail IT Desktop Support Engineer - Field Tech

Yesway; Fort Worth (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Outstanding benefits

Job summary

A leading convenience store operator in Fort Worth, TX is seeking an experienced IT Technician. This role involves installing and troubleshooting hardware and software in retail environments, ensuring operational technology functions optimally. Ideal candidates should have a Bachelor's degree in IT or equivalent experience, and at least 3 years in desktop technical support. Exceptional communication and teamwork skills are essential for success in this fast-paced retail setting. Competitive wages and benefits are offered.

Qualifications

• 3 or more years of experience as a store installation technician.
• 4 years’ experience in desktop technical support.
• Knowledge of computer hardware and peripherals.
• Ability to troubleshoot tech issues in retail.
• Exceptional interpersonal and communication skills.

Responsibilities

• Install and upgrade software and hardware.
• Assist end users with tech issues via phone, email, or tickets.
• Ensure store technology functionality.
• Collaborate with IT team to maintain knowledge base.
• Escalate issues when necessary.

Skills

Troubleshooting

Desktop Support

Communication

Team Collaboration

Education

Bachelor’s degree in IT or related field

Experience in lieu of degree or certification

Tools

Microsoft Active Directory

Dell Hardware

HP Hardware

Job description

A leading convenience store operator in Fort Worth, TX is seeking an experienced IT Technician. This role involves installing and troubleshooting hardware and software in retail environments, ensuring operational technology functions optimally. Ideal candidates should have a Bachelor's degree in IT or equivalent experience, and at least 3 years in desktop technical support. Exceptional communication and teamwork skills are essential for success in this fast-paced retail setting. Competitive wages and benefits are offered.