Field IT Technician: On-Site Retail Tech Support

Paycom - ATS; Dallas (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Goodwill Industries of Dallas seeks a Technology Field Technician to deliver day-to-day IT support across its footprint, handling tickets, on-site and remote troubleshooting, and asset inventory control. The role includes staging equipment, deploying hardware, and assisting with store technology needs.

Candidates should have Windows/Microsoft 365 knowledge, strong customer service skills, and the ability to travel regularly to Dallas locations. A technical certification is preferred.

Qualifications

• Strong customer service and communication skills.
• Working knowledge of Windows operating systems and Microsoft 365.
• Familiarity with mobile devices, printers, and basic networking.
• Ability to document work clearly and maintain records.
• Travel across Goodwill Dallas locations with a valid license.

Responsibilities

• Serve as first contact for technology support via ticketing, phone, email, or in person.
• Troubleshoot hardware, software, network, POS, printers, and peripherals.
• Own tickets from intake to closure with documented actions and resolution.
• Escalate complex issues and follow up until resolved.
• Administer user accounts and access per IT policy.
• Maintain accurate records of all technology assets.

Skills

Customer service

Communication

Windows OS

Microsoft 365

Mobile devices

Printers

Networking

Documentation

Education

Associate degree or technical certification in IT

CompTIA A+/Network+/Microsoft certs (preferred)

Tools

Remote support software

Endpoint management tools

Job description

Goodwill Industries of Dallas seeks a Technology Field Technician to deliver day-to-day IT support across its footprint, handling tickets, on-site and remote troubleshooting, and asset inventory control. The role includes staging equipment, deploying hardware, and assisting with store technology needs.

Candidates should have Windows/Microsoft 365 knowledge, strong customer service skills, and the ability to travel regularly to Dallas locations. A technical certification is preferred.