Retail IT Help Desk Technician II

Yesway; Fort Worth (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Outstanding benefits

Job summary

A leading convenience store operator is seeking a Retail Systems Support Specialist in Fort Worth, Texas. The role involves resolving complex retail systems issues, providing operational support for our technology infrastructure, and hands-on fixes at the desktop level. Candidates should have an Associate’s degree in Computer Science, 2-4 years experience in a retail technology setting, and strong communication skills. This position offers competitive wages and benefits in a fast-paced work culture.

Qualifications

• Two to four years’ experience in a retail store technology environment.
• Proven knowledge of PCs, printers, and networking hardware.
• Strong written and verbal communication skills.

Responsibilities

• Resolve retail site systems and hardware issues.
• Provide operational support for retail systems.
• Assist in software releases and migrations.

Skills

Windows operating systems

Customer service skills

Problem solving abilities

Networking hardware knowledge

Education

Associate’s degree in Computer Science or related field

Tools

MS Office suite

Remote Support Tools

PDI/Enterprise 8

Job description

A leading convenience store operator is seeking a Retail Systems Support Specialist in Fort Worth, Texas. The role involves resolving complex retail systems issues, providing operational support for our technology infrastructure, and hands-on fixes at the desktop level. Candidates should have an Associate’s degree in Computer Science, 2-4 years experience in a retail technology setting, and strong communication skills. This position offers competitive wages and benefits in a fast-paced work culture.