Retail Hearing Care Concierge - MA

WS Audiology USA; Massachusetts; On-site; USD 2,893,000 - 3,995,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Holidays & PTO

401k Matching

Tuition Reimbursement

Hearing Aid Discount Program

Diversity, Equity & Inclusion Initiavt

Job summary

WS Audiology USA is seeking a Retail Hearing Center Specialist to serve as the frontline ambassador for hearing care services in a retail setting. You will generate and convert leads, schedule appointments, support providers, and maintain accurate client records with HIPAA compliance.

Responsibilities include basic hearing aid troubleshooting, processing payments, and contributing to a welcoming center that emphasizes clear communication with clients.

Qualifications

• 1–4 years in customer-facing, retail, or sales roles (Hearing Aid Technician, Hearing Industry).
• Proven ability to meet performance or sales targets is preferred.
• Strong interpersonal and communication skills with a consultative approach.
• Detail-oriented with strong organizational and multitasking abilities.
• Comfortable working in a fast-paced retail environment.
• Basic proficiency in Microsoft Office and digital tools.
• 1–4 years in customer-facing, retail, or sales roles (Hearing Aid Technician, Hearing Industry).

Responsibilities

• Serve as frontline ambassador for hearing care services in a retail environment.
• Generate leads, engage customers, and drive appointment bookings.
• Assist licensed Hearing Care Providers in proctoring hearing screenings.
• Schedule, confirm, and manage appointments; maintain accurate client records.
• Communicate with clients via phone, email, and text; respond promptly to inquiries.
• Perform basic hearing aid troubleshooting, cleaning, and listening checks; assist with orders and inventory.
• Maintain a quiet, professional environment and ensure clear written communication.
• Track and report KPIs; meet monthly SQL and booking goals.
• Maintain center environment; support merchandising and compliance with HIPAA and FDA policies.
• Collect and record payments and assist in financing applications; handle end-of-day settlements.

Skills

Interpersonal communication

Consultative selling

Customer needs identification

Trust building

Detail oriented

Organizational skills

Multitasking

Retail environment adaptability

Microsoft Office proficiency

Tools

Microsoft Office

Job description

WS Audiology USA is seeking a Retail Hearing Center Specialist to serve as the frontline ambassador for hearing care services in a retail setting. You will generate and convert leads, schedule appointments, support providers, and maintain accurate client records with HIPAA compliance.

Responsibilities include basic hearing aid troubleshooting, processing payments, and contributing to a welcoming center that emphasizes clear communication with clients.