Retail Guide

The-Orvis-Company-7; Asheville (NC); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Monthly Team Incentive Program

Employer Matched 401(k) savings plan

Generous associate discount

Fly Rod loaner program

Job summary

Orvis is seeking a dynamic Retail Guide who loves the outdoor lifestyle and can outfitt customers for great adventures. You will work with the Store Manager and Lead Retail Guide to create a welcoming store atmosphere, serve as a brand ambassador, and deliver world-class service.

Responsibilities include developing product knowledge, engaging customers authentically, and leveraging omnichannel assets to enhance sales while maintaining store presentation and safety standards.

Qualifications

• Friendly and inviting personality.
• Ability to deliver world-class customer service with empathy.
• Ability to learn Orvis products and services.
• Entrepreneurial spirit to leverage assets across omnichannel retail platform.
• Current computer skills and ability to learn business programs.
• Ability to handle ambiguity and solve problems for customers.
• Creativity and visual merchandising skills are a plus.
• Maintain store presentation through merchandising and restocking.

Responsibilities

• Create a store atmosphere that is welcoming and inclusive.
• Serve as a brand ambassador and lead by example in a fast-paced retail environment.
• Demonstrate core values of surprising and delighting customers and taking pride in products.
• Utilize time between customers to enhance store presentation, maintain standards, and restock items.
• Maintain a safe, clean, and orderly workspace by following safety policies.

Skills

Customer service

Relationship building

Retail experience

Product knowledge

Empathy

Problem solving

Visual merchandising

Team collaboration

Adaptability

Attention to detail

Tools

POS systems

Job description

At Orvis, our Sales Associates are front line Retail Guides-inspiring, outfitting, and guiding customers on their outdoor adventures.

Orvis is where passion and a career meet.

Seeking a dynamic Retail Guide who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. Working alongside the Store Manager and Lead Retail Guide, you will:

• Create a store atmosphere th at is welcoming and inclusive
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

WE'RE LOOKING FOR:

• Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe
• Delivery of world-class customer service through empathy, critical thinking and customer centricity
• Ability to develop in-depth knowledge of Orvis products and services, engage customers and to suggest product in an authentic and helpful manner
• Entrepreneurial spirit and the ability to leverage assets across Orvis' omnichannel retail platform
• Current computer skills and the ability to learn and apply business programs
• Ability to handle ambiguity, use sound judgement, and solve problems for customers
• Creativity and visual merchandising skills are a plus
• Utilizing time between customers to enhance store presentation through merchandising, maintaining standards, and restocking
• Ability to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets
• Maintain a safe, clean and orderly workspace by following all safety policies and procedures

WHAT WE OFFER:

• Monthly Team Incentive Program
• Employer Matched 401(k) savings plan
• Generous associate discount, and opportunities to earn travel credits
• Fly Rod loaner program

To access our California Applicant Privacy Notice, follow this link: https://www.orvis.com/california-applicant-notice.html