Retail Sales Associate - Seasonal

The-Orvis-Company-7; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Orvis in Grand Rapids is seeking a dynamic Retail Guide who appreciates the outdoor lifestyle and enjoys outfitting customers for memorable adventures. You will work alongside the Store Manager and Lead Retail Guide to create a welcoming store atmosphere and deliver world-class service.

You’ll develop product knowledge, act as a brand ambassador, and contribute to visual merchandising while embodying Orvis’ values of delighting customers and protecting what we love.

Qualifications

• Friendly and inviting personality with ability to build relationships.
• Delivery of world-class customer service through empathy and customer centricity.
• Develop in-depth knowledge of Orvis products and services to suggest authentically.
• Ability to learn business programs and handle ambiguity.
• Capable of lifting up to 30 pounds and standing for long periods.

Responsibilities

• Create a welcoming store atmosphere and serve as a brand ambassador in a fast-paced retail environment.
• Demonstrate core values of delighting customers and protecting what we love.
• Assist customers and outfit them for outdoor adventures.
• Maintain store standards and restock between customers.
• Collaborate with Store Manager and Lead Retail Guide to deliver great customer experiences.

Skills

Customer service

Relationship building

Store presentation

Product knowledge

Merchandising

Tools

POS system

Inventory software

Job description

At Orvis, our Sales Associates are front line Retail Guides-inspiring, outfitting, and guiding customers on their outdoor adventures.

Orvis is where passion and a career meet.

Seeking a dynamic Retail Guide who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. Working alongside the Store Manager and Lead Retail Guide, you will:

• Create a store atmosphere that is welcoming and inclusive
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

WE'RE LOOKING FOR:

• Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe
• Delivery of world-class customer service through empathy, critical thinking and customer centricity
• Ability to develop in-depth knowledge of Orvis products and services, engage customers and to suggest product in an authentic and helpful manner
• Entrepreneurial spirit and the ability to leverage assets across Orvis' omnichannel retail platform
• Current computer skills and the ability to learn and apply business programs
• Ability to handle ambiguity, use sound judgement, and solve problems for customers
• Creativity and visual merchandising skills are a plus
• Utilizing time between customers to enhance store presentation through merchandising, maintaining standards, and restocking
• Ability to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets
• Maintain a safe, clean and orderly workspace by following all safety policies and procedures

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