Retail Sales Associate - Part-Time

The-Orvis-Company-7; Grand Rapids (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Monthly Team Incentive Program

Employer Matched 401(k) savings plan

Generous associate discount

opportunities to earn travel credits

Fly Rod loaner program

Job summary

Orvis in Grand Rapids, MI is seeking a dynamic Retail Guide to assist customers with outfitting and outdoor adventures. You will work alongside the Store Manager and Lead Retail Guide to create a welcoming atmosphere and to present products in a way that inspires exploration.

Ideal candidates bring a friendly personality, strong customer service, and a willingness to learn Orvis offerings. You will contribute to teamwork, merchandising, and ensuring a safe, high-energy shopping experience.

Qualifications

• Friendly, inviting personality and ability to build relationships.
• Deliver world-class customer service with empathy and professionalism.
• Develop in-depth knowledge of Orvis products and services.
• Able to learn and apply business programs.

Responsibilities

• Create a welcoming store atmosphere and guest experience.
• Serve as brand ambassador in a fast-paced retail environment.
• Demonstrate Orvis core values in customer interactions.
• Assist with merchandising, restocking, and store presentation.

Skills

Friendly personality

Customer service

Product knowledge

Learning agility

Teamwork

Merchandising

Physical stamina

Job description

At Orvis, our Sales Associates are front line Retail Guides—inspiring, outfitting, and guiding customers on their outdoor adventures.

Orvis is where passion and a career meet.

Seeking a dynamic Retail Guide who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. Working alongside the Store Manager and Lead Retail Guide, you will:

• Create a store atmosphere that is welcoming and inclusive
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

WE’RE LOOKING FOR:

• Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe
• Delivery of world‑class customer service through empathy, critical thinking and customer centricity
• Ability to develop in‑depth knowledge of Orvis products and services, engage customers and to suggest product in an authentic and helpful manner
• Entrepreneurial spirit and the ability to leverage assets across Orvis’ omnichannel retail platform
• Current computer skills and the ability to learn and apply business programs
• Ability to handle ambiguity, use sound judgement, and solve problems for customers
• Creativity and visual merchandising skills are a plus
• Utilizing time between customers to enhance store presentation through merchandising, maintaining standards, and restocking
• Ability to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets
• Maintain a safe, clean and orderly workspace by following all safety policies and procedures

WHAT WE OFFER:

We offer a retail career experience like no other. To be at their best, we recognize that our Retail Guides need time to recharge and connect with nature. We believe in ensuring a great work/life balance, maintaining store operating hours that focus on our most productive periods,and offering a comprehensive benefits package including:

• Monthly Team Incentive Program
• Employer Matched 401(k) savings plan
• Generous associate discount, and opportunities to earn travel credits
• Fly Rod loaner program

To access our California Applicant Privacy Notice, follow this link: https://www.orvis.com/california-applicant-notice.html