Retail Guest Experience Leader

Five Below; Mentor (OH); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below in Mentor, Ohio is looking for a capable leader to drive exceptional customer service and front-end operations. You will train crew, oversee store performance, and ensure brand standards are met during opening and closing procedures.

The role requires at least 2 years of management experience, strong communication skills, and the ability to multitask in a fast-paced environment. Evening/weekend shifts and occasional overnight work may be required.

Qualifications

• High School graduate or equivalent is required.
• College experience is preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on service.
• Lead store to achieve customer service score goals.
• Oversee front-end operations and merchandising to brand standards.
• Ensure equipment is working and staff trained for services.
• Open/close procedures, maintain cleanliness, and stock areas.

Skills

Management experience

Customer service

Communication

Multi-tasking

Creative thinking

Pressure management

Education

High School Diploma

College experience preferred

Job description

Five Below in Mentor, Ohio is looking for a capable leader to drive exceptional customer service and front-end operations. You will train crew, oversee store performance, and ensure brand standards are met during opening and closing procedures.

The role requires at least 2 years of management experience, strong communication skills, and the ability to multitask in a fast-paced environment. Evening/weekend shifts and occasional overnight work may be required.