Retail Guest Experience Associate – BOPIS & Framing

Michaels of Canada; Salem (NH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical

Dental

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies, Inc. in Salem, NH is hiring store associates to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience.

You will participate in unloading merchandise, stocking, and maintaining in-stock conditions to support store goals. Team Members engage in Omni-channel basics like BOPIS and SFS, participate in planograms, and support safety programs.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they're looking for.
• Ensure all customers receive a fast and friendly checkout experience; execute cash handling to standards.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Customer service

Job description

The Michaels Companies, Inc. in Salem, NH is hiring store associates to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience.

You will participate in unloading merchandise, stocking, and maintaining in-stock conditions to support store goals. Team Members engage in Omni-channel basics like BOPIS and SFS, participate in planograms, and support safety programs.